Conditions
General conditions
Blekingeflyg AB with staff works under the total responsibility of
Avitrans Nordic AB, and therefore is Avitrans Nordic AB responsible
for the operation. Information about our policy and our routines
applicable to transport of babies, young persons, wheel chair
assistance, animals and pregnancy regulations can be found on the
page with questions and answers. If you want information about
issues not mentioned there. You can contact our customer service;
email info@blekingeflyg.se.
Policy, conditions and routines can be changed without a message
about this. Though all efforts are made to see to it that all
information on this web site is current and correct, Blekingeflyg
cannot take any responsibility for any losses that directly or
indirectly resulted from the use of this information and homepage.
To buy air tickets via this web page you have to be at least 18
years old. Parents are responsible in the event of improper use.
Agents, staff and representatives of Blekingeflyg do not have the
authority to change or disregard any of the conditions of this
contract.
Booking and Payment
It is not possible to reserve/book a ticket at Blekingeflyg without
being liable for payment. If you are uncertain regarding; date and
time for your journey, we recommend you to buy a ticket which is
rebookable, a so called Rebookable ticket. The easiest way to book
a flight is to this homepage. You can choose to pay with advance
booking vouchers (order via e-post:info@blekingeflyg.se),
credit card, direct bank or via invoice. If you choose invoice as
method of payment, the journey has to be booked at the latest 11
days before departure and the invoice has to be paid and be
registered as payment at Blekingeflyg before departure. Note, it
can take circa three working days to have an invoice registered. A
term of payment for an invoice is as a maximum 10 days. When you
have booked a ticket you have also agreed to our conditions which
means among other things that you have bound yourself to paying the
invoice on the due day at the latest. As a company customer you can
book on credit. First you have to apply to info@blekingeflyg.se. If you
choose to pay with a credit card, you should know that your credit
card information is protected by the latest technology. You can
also book and pay your ticket via Customer Services on telephone
number +46(0)457-62 99 99. You will be charged an administrative
fee of SEK 75 per single journey. Booking and paying a flight is
also possible during limited hours at Ronneby airport and Bromma
airports. Booking and paying a flight is also possible via any of
our agents. If you book any other way then via our home page there
could be an additional administrative fee in addition to the cost
of the ticket. Blekingeflyg never pays back any part of a payment
regardless if it is the cost of the ticket, taxes or other fees.
however the cost of the ticket itself will be paid back owing to
illness. A doctor's certificate is needed at such occasions. As to
the rest, none of the tickets is re-bookable. It is not possible to
add pay an extra amount to increase flexibility or priority of a
ticket already paid. At such occasions, a new ticket must be
bought. The price of a ticket can be changed without warning.
According to that law about e-commerce, we have to inform you that
we use so-called temporary cookies. This is to guarantee your
payment. These cookies are then deleted automatically.
Increased attendant costs for air companies is one of the results
of the tragic events in the USA in September 2001. At present, a
special charge of $2,14 p per passenger and single journey (i.e.
$4,28 for a return trip) could be charged all air passengers. This
charge is very unfair since the sane amount is charged all
passengers irrespective no matter if they are business traveller
who pay more than SEK 4 000 for a ticket, or if they are price
conscious passengers who fly with Blekingeflyg for as little as a
couple of hundred SEK. This is just another example of
discrimination against the passengers of Blekingeflyg. We are
burdened with a number of taxes and fees. Our receipts come
entirely from our passengers, with the exception from a few smaller
destinations in Norrland. In addition to this, means are withdrawn
more or less entirely to the state, which we call taxes. Occurring
taxes and fees paid to states, authorities and airports are
included in our ticket prices at present. This is accounted for
separately in the marketing. These taxes and fees can be changed,
which means you can be charged more than stated here.
Costs
Credit- and chargecard
When you pay with creditcard we show and charge the costs
charged by the cardissuer. These costs can vary considerably,
depending on type of card used by you. We are using this system in
order not to disqualify any types of payment. In addition we give
you SEK 10 discount. If you choose to pay with chargecard you will
not be charged any additional costs. During the reservation process
you can see the actual cost for using your type of card.
Invoice
If you choose to to pay against invoice the charge is SEK 22. In
this case you will also get the SEK 10 discount. Accordingly there
is no increase in the charges.
Cash
If you wish to pay cash at the airport there will be an additional
charge due to the charges from the swedish statebank. We are using
Luftfartsverket staff at Bromma airport, due to this we need to
charge you when paying cash at Bromma airport.
The
ticket
If you have bought a Rebookable ticket it is valid for one (1) year
from the date of purchase. With the Rebookable ticket you can
change datum, time of departure, destination or passenger up until
30 minutes before departure. In this agreement, "ticket" means
either the printed document with booking code or a booking code
together with identification or the booking code that can be shown
together with the SMS sent by Blekingeflyg to the passenger mobile
phone. The ticket is valid according to specifications on the
ticket, homepage, and the rates of the company, transport
agreements and/or regulations belonging to them. Service charges of
the company or other fees will be charged the passenger who wants
to change the Rebookable ticket assisted by e.g. the customer
services, agents or similar, will be charged the passenger. Ticket
prices could be changed before departure. The company has the right
to refuse transportation if applicable charges have not been paid.
The company also has the right to refuse transportation if a person
has booked a seat and/or procured a ticket in conflict with
existing law or the rates of the company, rules or regulations. A
ticket, which is booked but not utilized, is considered as used.
There are no repayments for bookable tickets. A Rebookable ticket
can be rebooked up until 30 minutes before departure and utilized
at another occasion.
The check in
The check-in counters open usually circa 40 minutes
before confirmed time of departure. Last check-in with a Rebookable
is at the latest 15 minutes before departure according to the
timetable. If you have another type of ticket, the check-in closes
30 minutes before departure. If any time is transgressed, your
ticket is considered to be used and we reserve ourselves the right
to deny you the right to board the aircraft without repayment of
all or part of the amount. We advise you to be at the gate at the
latest 30 minutes before departure, regardless of type of ticket.
Blekingeflyg travel without a ticket so that identification with a
photo and a booking code is enough as travel documents. Show your
documents at the check-in counter. Children under the age of 18
travelling with an adult, who can show an identification with a
photo, do not have to show an identification with a photo. If
applicable identification with a photo corresponding to the names
of the booking cannot be shown, check in can be refused and the
ticket in question will be considered as used.
Deviations and/or Delays
The EU-Law No 261/2004 - Feb 11th 2005 regulates
passenger rights concerning denied boarding on flights departing in
accordance to schedule, cancelled departure where notice have not
been given at least 14 days prior to departure and when scheduled
departure is delayed more then two hours. The complete Law is
presented at the following web address:
http://europa.eu.int/eur-lex/pri/sv/oj/dat/2004/l_046/l_04620040217sv00010007.pdf
In accordance to this law we are obliged to keep it obtainable at
request, when delayed flights or denied boarding occur.
If cancellation, alteration or delay occur due to extraordinary
circumstances, for example weather conditions, third-party actions
(ex CAA), intoxicated passenger, technical malfunction on aircraft
or staff injury, this Law is not applicable.
When delays and cancellations occur due to extraordinary
circumstances, our rules are as follows:
The passengers traveling on our Rebookable ticket will be
rebooked, when possible, to another airline and Blekingeflyg will
pay the difference for this new ticket - in accordance to our "Get
There Guarantee". Passengers having reservations on other
Blekingeflyg tickets will be handled as follows: If any departure
is cancelled, meaning that we are operating with lesser departures
than scheduled and no suitable alternate departure exists, the
ticket will be refunded upon request (less possible handling fees),
with no further obligations . Blekingeflyg will never, in these
extra ordinary situations, compensate with transport, hotel stay,
etc. Coffee coupons will however be distributed in case of delays
more than one (1) hour. We do not take any further responsibility
or other compensations beyond the above mentioned. Our policy
enables us to maintain our low air fares.
Blekingeflyg makes all efforts to provide passengers and luggage
as efficient as possible and in accordance with schedule, however
times stated are not guaranteed and are not a part of a agreement.
The company can, without prior notice, use other airlines and/or
aircrafts and use alternate airports, other than stated on
passenger ticket. Printed time tables can be changed without prior
notice. Blekingeflyg are not responsible for any compensation, such
as luggage delivery, arrange connecting flights, hotel stays, etc.
We do not recommend our passengers to make reservations on other
connecting flights. Blekingeflyg will under no conditions accept
any responsibility for possible losses due to missed flight, event
or other arrangement.
Luggage
A maximum of 20 KG of luggage is allowed on flights between Ronneby
- Bromma. Every exceeding Kg will be charged at SEK 20. We can
never guarantee that the luggage will go with the same aircraft as
the passenger. This is due to the possibility that there may be too
much luggage on board. Blekingeflyg does not take on the
responsibility for inappropriately packet, easily damaged or
fragile luggage. Nor damages of exterior parts of luggage (for
example, scratches, spots, dirt or dents), which occur at normal
wear or damage due to damp. Luggage that has been checked-in will
be delivered as soon as possible to the holder of the identity
receipt at the airport of the arrival destination. That is Ronneby
Airport or Bromma Airport. There are no further commitments from
Blekingeflyg. Responsibility for loss, delay or damages concerning
the luggage, perambulators etc, is limited if not greater values
have been declared in advance and extra fees have been paid.
Passengers travelling with Blekingeflyg are domestic regardless of
if this flight is a part of a journey abroad. When travelling on
domestic flights, which is the case here, is the compensation for
loss or damages limited to SEK 200 per Kg checked-in luggage. The
passenger is entirely responsible for easily damaged, valuable or
fragile goods. The company does not compensate for delayed luggage.
Only a small hand luggage(for example a handbag or a briefcase)
with a maximum weight of 5Kg and max 45x35x20cm is allowed in the
cabin. Transportation of bicycles, surfboards, skis and such can
never be guaranteed. This is due to the total weight of the luggage
of our passengers. If transport is possible, there is an extra fee
of SEK 150 per flight and object. For safety reasons cannot the
following items be brought in the luggage of the passengers:
- Compressed gases (heavily cooled
down, inflammable, non inflammable and poisonous) e.g. butane,
oxygen, liquid nitrogen gas, oxygen cylinders and cylinders with
compressed gas.
- corrosive material such as acids,
alkalis, liquid cell batteries devices containing mercury (ex
thermometers).
- Explosives, war equipment,
ammunition (incl. empty cartridges), firearms, fireworks, star
shells and pistol cartridges.
- Inflammable liquids and solid
substances such as fire-lighting fluids, matches, paint, thinners,
and firelighters.
- Radioactive material.
- Briefcases and attaché cases with
installed alarm devices.
- Oxidizing substances; such as
bleach and peroxides.
- Poisonous and contagious substances
such as insecticides, weed-killers and living virus cultures.
- Other dangerous items, for example
magnetized goods and offensive or irritating substances.
- Medicine and toilet requisites in
limited quantities, which are necessary or suitable for the
passenger's needs during the flight. However, this can be brought,
for example, hair spray, perfumes and medicine.
NOTE:Toy guns or weapons (plastic or metal),
catapults, cutlery, razor blades (both with open blades and safety
razors), tools that could be used as weapons, darts, scissors,
syringes (if not needed for real medical reasons), knitting
needles, large bats and sticks for sports, billiard cues and other
sharp objects and guns are not allowed in the cabin.
Our right to refuse
transportation:
We reserve ourselves the right to refusing transportation
of you and/or your luggage. Reasons for our decision could be
that:
- Your behaviour or physical or
mental condition or that the contents of your luggage could cause
damage or concern for yourself or cause concern onboard for other
passengers and/or members of the crew.
- Full payment for the ticket and all
applicable charges have not been paid or that the credit
arrangement between you and us (or the person or company that paid
your ticket) is not completed.
- Your travel documents or any other
document such as passport or other identification document is
missing, is reported as missing, shows signs of forgery or in any
other way is invalid or show signs of being invalid.
- The person who intends to check in
or board cannot show that his or her name is the same as printed on
the ticket. In this case we reserve ourselves the right to keep the
ticket without refund.
- The total weight of passengers and
luggage exceed permitted regulations.
Warsaw
"The Warsaw Convention" means either the convention for
the uniting of specific rules valid for international air transport
signed in Warsaw on the 12th of October 1929, or the same
convention amended in The Hague on the 28th of September 1955. If
any of these regulations of these conditions conflicts with
international laws, national laws or regulations of authorities
which conditions cannot be set aside by agreements, should such
conditions in this agreement not be applicable. A transport
according to this agreement is subordinated to the rules and
limitations concerning liability founded in the Warsaw Convention,
unless this transport cannot be defined as "international
transport" according to the Convention. Unless contradictory to the
above mentioned, transports and other services performed by the
airline applies to (i) conditions of the ticket/homepage, (ii)
actual tariffs, (iii) the airline's conditions regarding transport
with appurtenant regulations which can be obtained from the
airline's office. Subject to demands of the Convention and other
applicable laws, the company or its associates will not be held
responsible for anyone's death, damages or bodily harm or any other
claim for damages except when death or bodily harm is a result of
negligence of the airline or caused by its staff, supplier and
representative connected to the airline company or other services
performed according to this agreement. Hereby, the passenger agrees
for herself/himself, for her/his personal representative and for
her/his relatives to waive all claim for damages of the airline or
its staff, suppliers or agents. All exceptions or limitations of
responsibility that applies to Blekingeflyg AB and/or Avitrans
Nordic AB will also apply to all staff, associates, agents,
representatives as well as to all persons whose aeroplanes are used
by Blekingeflyg AB for transportation, including agents, staff and
representatives. If the journey includes a foreign destination or a
stop in a foreign country- other than the country of departure, the
rules according to the Warsaw convention concerning liability will
possibly be applicable for all airlines involved in your journey,
including parts of the journey taking place within one country. The
Convention limits the responsibilities of airline companies for
deaths of passengers or bodily harm to passengers and also the
responsibilities of airline companies regarding loss, delay or
damage of luggage. However, if an accident occurs during a flight
organized by Blekingeflyg or an EU airline company, and the
accident results in deaths of passengers or bodily harm to
passengers there is no limitation to the amount of damages unless
the airline company can prove that the damage was caused wholly or
partially by the dead or injured passenger. For damages exceeding
100 000 SDR, Blekingeflyg or the EU airline company can be held
without responsibility if the company or its agent can prove that
all necessary measures have been taken to prevent the damage from
occurring or that it was impossible for the company or agents take
such measures. Upon the death or bodily harm to a passenger,
Blekingeflyg or other EU airline company will also pay in advance
to the person entitled to the compensation, if there is an
immediate need of economic support. This sum is in proportion to
the suffering caused. Upon the death of a passenger, this sum will
be 15 000 SDR or more.
Children
Babies under the age of two years (on the day of the homebound) can
fly free of cost provided that they sit on an adult's knee (one
baby per adult). bouncing cradles are not allowed onboard the
aircraft. If the baby is two years old before the homebound,
applicable ticket price, taxes and charges must be paid for this
part of the journey. Read more about travelling with children on
the questions and answers page.
Connection flights
Blekingeflyg do not offer and cannot arrange connections for
passengers and their luggage to other flights.